Telephone Repairs are completed by our technician, Vicky Lund. Repairs are done before any work requests (TNSR's) and are considered priority. Simply call Extension 2813 and we will be glad to write a trouble ticket and report it to Vicky! If you have your Telephone Coordinator or an assistant call in repairs, be sure they have all pertinent information.
How to request a repair call and what information to provide:
How to request a repair call and what information to provide:
- 1. Call Telephone Repairs at Extension 2813.
- 2. Provide us with the phone extension that is having the problem. If it is a phone number that has multiple locations, please try to be very specific.
- 3. Inform us to whom we are speaking to or who we can contact for further information.
- 4. Inform us of your department.
- 5. Provide us with the location of the phone: We need your building and room number. If your office doesn't have a room number, give us a brief description of your location.
- 6. Finally, let us know what the problem is with your phone. Review our Trouble Shooting Guide and see if there's anything described that might solve your problem.
Please remember, all of Vicky's phone calls, especially related to phone orders, problems, etc., need to come through the ITC - Telephone Services office at Extension 2813, so we can provide you quicker service.
We might be able to answer your question or research it for you. However, we will contact Vicky if we need her assistance. Vicky is extremely busy and to provide everyone on campus with the best customer service, we ask that we all use the proper procedure.
We might be able to answer your question or research it for you. However, we will contact Vicky if we need her assistance. Vicky is extremely busy and to provide everyone on campus with the best customer service, we ask that we all use the proper procedure.